Our Blog

We’re insurance experts and insurance-technology experts, if we do say so ourselves. So, we think we’ve earned the right to have opinions here and there. And we believe we should share those opinions with the people in the industry we serve. That’s why we created this blog. We want to share what we know and what we’ve seen. We want to share what works and what doesn’t. We want to give you the benefit of our experience so you don’t have to come by your experience the hard way. Most important, we want you to think of us — and this blog — as a resource. Please come back often. There’s no telling what you’ll find on any given visit. But we’ll do our level best to ensure it has value to you, to the industry, and to the work in which we all share, one way or the other.


The Summer Classic

I’m a huge baseball fan. And this week is one of my favorites of the baseball season – All Star week. Now there are people who will disagree with my excitement and claim the game means nothing, it’s just an exhibition, or it should be done away with altogether. I get...

Trust

By R. Christopher Haines, President and CEO Trust is very simple but, at the same time, very complex. It’s said trust takes a lifetime to build and a moment to destroy. While this is true, sometimes we don’t have a lifetime to try to build trust. Many times it’s a...

It’s About Risk

By R. Christopher Haines, President and CEO When people think about software testing, they often get lost in the enormity of technology and overwhelmed by things like what to test, how much to test, and other factors such as these. This happens a lot in the CEO’s...

Does anyone really care anymore?

I have to wonder whether any large company really cares what people think about their technology. My answer is leaning towards no. Let me give you examples of my latest experiences:

Decisions, Decisions

By R. Christopher Haines, President and CEO I try to consider myself pretty cool under pressure. Someone who can adapt, react, and move forward. But lately, that seems to all be up in the air. We’re doing a little remodeling around the office, and it seems my...

It’s Okay to be You

By R. Christopher Haines, President and CEO Sometimes the pressure is overwhelming. It seems everyone is up to something. And half the people are trying to convince everyone else that if you aren’t doing something or you aren’t in love with something, you’re going to...

What are You Trying to Say?

By R. Christopher Haines, President and CEO One of the biggest problems I observe throughout my day-to-day life is communication. And it’s probably my biggest pet peeve. I struggle to understand how it’s so difficult for some people to communicate. It see it at work,...

Things are Easier with Tools

By R. Christopher Haines, President and CEO Our first snow of the season has finally arrived. I’m a snow guy. But here in western Ohio, it can be hit or miss. Last year we didn’t see enough all winter to even fire up the snow blower. But this year seems to be a little...

I’m Calling from Windows

By R. Christopher Haines, President and CEO “Your computer has been infected. We must block your computer.” Man, I love these guys. Night and day, every day of the week, even on holidays. They don’t give. Trying to convince me that my computer is sending them messages...

Goodbye 2018

By R. Christopher Haines, President and CEO Another year has flown by. I say it a lot, but I still can’t believe how quickly time goes. I’m lucky work allows me to be busy most of the time and on the road quite a bit, but that makes it go by even faster. I hope 2018...

It’s Complicated

By R. Christopher Haines, President and CEO No, I don’t mean my relationship status on social media. I’m talking insurance systems. My cohorts and I live almost every day of our lives eyeballs deep in insurance software implementations. It’s not glamorous or sexy, but...

It’s that Time

By R. Christopher Haines, President and CEO It’s that time of year when we’re supposed to be giving thanks. A little fact about me – turkey and dressing is pretty much my favorite meal. Any time of year. But I’ll take any excuse to have a whole meal dedicated to...

Ghouls and Goblins

By R. Christopher Haines, President and CEO It’s that scary time of year that Halloween fans of all ages love. And probably a few dentists, too. The candy has been out in the stores since the 4th of July and you might still find some if you walk past the Christmas...

Better Buy from Someone

By R. Christopher Haines, President and CEO If you’ve ever read anything I’ve written, you probably know we sell testing and implementation services to insurance companies. And if you are an insurance company with any kind of computer system, you’d better be buying...

Can you imagine?

By R. Christopher Haines, President and CEO We run our business one way. Treat people the way you would like to be treated. That’s it. No other way, and it’s not negotiable. If we’re lucky enough to have an organization choose to be our customer, we’re going to do our...

Take it Down a Notch

By R. Christopher Haines, President and CEO I’ve got a problem. Actually, I’ve got quite a few. I understand how imperfect I am more than anyone you will ever meet. But two of my biggest issues are competitiveness and intensity. It seems like I am always telling...

Where Have You Been All My Life?

By R. Christopher Haines, President and CEO Have you ever had something you really enjoy, that you went most of your life not even knowing about? Most of you who know me probably know this is going to involve food. And it does. This might sound strange, but for a big...

Back to School

By R. Christopher Haines, President and CEO It’s that time of year again. Did you go to the store with your mom and get a few new pairs of stiff, ugly, darker than they should be, blue jeans? The kind that won’t look cool until they’re washed every week until about...

Get Some Help

By R. Christopher Haines, President and CEO Easy for me to say. I’m not in your shoes. But I’ve been there. The big project all comes down to you. The success or failure rides on your shoulders, and you don’t want to let anyone down. But there’s a lot of work. The...

I Survived

By R. Christopher Haines, President and CEO I didn’t think I was going to survive. But I did. It was rough, but I’m here to talk about it. I made it through four nights on vacation with no cell service. The Glacier National Park area of Montana is special to us and is...

It’s Half Over

By R. Christopher Haines, President and CEO Well, 2018 is halfway over. Right now most of you are probably thinking something like, “Thanks Mr. Obvious.” But regardless of how evident this fact is, it’s still hard to believe. Kids will be back to school before we know...

I’m Not Going to Do It For You

By R. Christopher Haines, President and CEO What do you expect when you hire someone to help you? Let’s say you’re painting your house. Do you want to stir the paint while the painter paints? Do you expect to do the painting while the painter stands on the ground and...

The More Things Change, the More They Stay the Same

By R. Christopher Haines, President and CEO In case anyone had any doubts, everything is still the same. I can confirm this after spending last week at IASA in Nashville. For those not aware, IASA is the Insurance Accounting and Software Association’s national...

I Need a Crystal Ball

By R. Christopher Haines, President and CEO Anyone who reads the rambling nonsense that I put out every couple of weeks knows my dilemma with trying to describe our implementation services. They’re hard to explain. There’s no way around it. We created handouts and...

Indirect Anxiety

By R. Christopher Haines, President and CEO I suffer from Indirect Anxiety. I’m not even sure it’s a real thing. But I’ve got it. And you might, too. Here’s a perfect example. I’m waiting on a flight recently at an airport and a woman is talking on her phone. Nothing...
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