Decisions, Decisions

Decisions, Decisions

By R. Christopher Haines, President and CEO I try to consider myself pretty cool under pressure. Someone who can adapt, react, and move forward. But lately, that seems to all be up in the air. We’re doing a little remodeling around the office, and it seems my...
Are System Issues Killing Your Brand?

Are System Issues Killing Your Brand?

By R. Christopher Haines, President and CEO Your insurance company is everything you ever hoped it would be. You’ve got nice products to offer your policyholders. You offer a variety of coverage options that not many can compete with. You treat your producers fairly...
You’re Going to Test That, Right?

You’re Going to Test That, Right?

By R. Christopher Haines, President and CEO Software needs to be tested. End of story. Nothing you can ever say will make that fact not true. And as a guy who sells software testing, I’m not even trying to get you to buy it from me. But you have to get it somewhere....
Ready. Get Set. Go!

Ready. Get Set. Go!

By R. Christopher Haines, President and CEO Okay. The excuses are over. No more blaming the holiday season and being too busy. No more saying we’ll get to that later in the year. And we can’t say the year hasn’t been good and the budget is blown because it’s a new...
Go, Cubbies!

Go, Cubbies!

By R. Christopher Haines, President and CEO I’m a huge baseball fan. I try to be loyal to my Cincinnati Reds, but most years they’re in the cellar at this point in the season. This year’s no different. So, now I spread my baseball love between the Red Sox and...