Change Control

Change Control

By R. Christopher Haines, Executive VP and Chief Operating Officer What Happened to Change Control? If you were to compile best practices for managing an insurance policy admin system, change control would have to make the list. Insurance systems are complex, with...
Don’t Let One Bad Apple Spoil a Good Thing

Don’t Let One Bad Apple Spoil a Good Thing

By R. Christopher Haines, Executive VP and Chief Operating Officer Relationships between companies and vendors can be tricky due to many factors — budgets, timelines, experience levels, and maybe most of all, personalities. The use of vendors in insurance is at an...